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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

     


    Trust Guard Insider


    Office Hours: Mon-Fri. 8am-5pm Mountain Time (MST).

    Phone (Toll-Free):

    1 (877) TGUARD-1
    1 (877) 848-2731

    Fax (Toll-Free):

    1 (877) 848-2731
    1 (866) 897-2452

    Email: support@trust-guard.com

    Address:

    Trust Guard
    298 24th St. #470
    Ogden, UT 84401


    Chat is available during regular business hours.

     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Trust Guard Contact Form
    We would love to hear from you!
    Please ask a Question or
    Request Information here.

    Add Attachment
    Most Asked Questions
    What is your cancellation policy?

    If you decide to cancel your order after 60 days, you will be refunded a prorated amount based on the number of days left before your next renewal date. If you can provide us with your split testing results and have purchased one of the Multi-Seal packages then you will be eligible for the 60 day double your money back guarantee if you cancel within your first 60 days.

    For more information visit our Terms of Use page.


    What is the source IP of Trust Guard's scanner?

    The source IP address of the scanner is 38.123.140.6.


    What if I have an issue with a company that uses Trust Seals?

    If you have ordered from a client of Trust Guard's and are not satisified with the order did not receive the product, etc., you can open a Private Dispute at the following address: https://secure.trust-guard.com/disputesystem


    Is your Scanning to PCI Standards Guaranteed Against Hackers?

    Our scanning services scan for over 59,535 vulnerabilities (We find hundreds of vulnerabilities each month so this number constantly increases.) which helps you to prevent hackers, Trojans and worms from entering your system. If you are aware of your vulnerabilities, you can fix them.  However, because no system is fool-proof, we cannot guarantee that your site will never be hacked. Our scanning services should be used as a preventative tool to help protect your valuable information against outside attacks.


    Can I use one seal for multiple sites?

    Over the past few years, we have noticed a growing trend with other trust seal companies. Most of our competition issue certificates dominated by advertisements with very little information about the represented company.

    Here at Trust Guard, each seal and certificate contains important business information regarding each website we verifiy. For a typical Multi-Seal Package with Scanning, we verify:

        * Privacy policy
        * Support email
        * Support phone
        * Business Address
        * Managing Member Address  (kept private)
        * Seal header
        * SSL certificate

    Because our trust seals are website specific, we require that each site has its own set of seals.

    The good news is, once you have become a member, you can add any additional site for deep discounts using the "Members Discount" button in your member control panel.


    Trust Guard Packages and Pricing

    Visit this link to see all of our updated packages and prices

    https://www.trust-guard.com/compare-Trust-Seals-s/1.htm


    What services do we provide?

    Trust Guard provides two services: Third Party Verification and PCI Security Scanning

    Third Party Verification products are:
                      

    Business Verified Seal - Trust Guard checks the authenticity of your business by verifying your business address, support phone, support email and management address and email. This service lets your visitors know that you are a real business.

    We also include a private dispute system with this service. If any of your clients have any issues with your service they can open a private dispute with you to try and come to an agreement on resolving there issue.

    Privacy Verified Seal - Your privacy policy is manually reviewed for certain criteria. If your privacy policy does not meet our standards, we will send you verbiage to add to your current policy, or you can use our Professional Privacy Policy Generator ($97 value). This service lets your visitors know that you take their privacy seriously and that it's well protected.

     

    Security Scanned products are:

    All of our Security Scanned products include basic SSL Verification.

    SSL Verification is a process were we verify your secure checkout, namely your existing SSL security certificate of your site.
    We also monitor your SSL to let you know when it will expire. (We accept gateway providers such as PayPal or Yahoo stores who provide an SSL for you.) This service shows your visitors that a third party has gone through your site to make sure all transactions are secure.

    This function can be turned off, if you do not sell anything and therefore do not have an SSL or Secure Page. Simply contact our friendly Trust Guard staff to remove this requirement.

    Daily Scanning and Seal - This Enterprise Level service scans your servers daily for any new vulnerabilities which keeps you up to date on the integrity of your system. This service shows your visitors that your servers have been scanned daily and that you have their security in mind. This option includes unlimited scans on-demand should you ever fail. This scan interval exceeds the basic PCI DSS Requirement, and includes PCI Certification Services.

    Weekly Scanning and Seal - This Professional Level service is set up for medium to established businesses that want the benefit of a external scanning but on a weekly basis. This service helps these businesses stay up on the latest vulnerabilities. This option includes unlimited scans on-demand should you ever fail. This scan interval exceeds the basic PCI DSS Requirement, and includes PCI Certification Services.

    Quarterly Scanning and Seal - This Small to Medium Level service is geared towards new and up-and-coming businesses. The scan duration is once a quarter and includes unlimited scans on-demand should you ever fail. This scan interval meets the basic PCI DSS Requirement, and includes Basic PCI Certification Services.

    Scanning without a seal - We also provide daily, quarterly and weekly scanning for sites that do not need a seal. This option includes unlimited scans on-demand should you ever fail. This scan option meets PCI DSS Requirements, and includes PCI Certification Services.

    To view our pricing for these services click on the link below.

    https://www.trust-guard.com/compare-Trust-Seals-s/1.htm


    View More Questions

     
  • Live Chat

    Most Asked Questions
    What is your cancellation policy?

    If you decide to cancel your order after 60 days, you will be refunded a prorated amount based on the number of days left before your next renewal date. If you can provide us with your split testing results and have purchased one of the Multi-Seal packages then you will be eligible for the 60 day double your money back guarantee if you cancel within your first 60 days.

    For more information visit our Terms of Use page.


    What is the source IP of Trust Guard's scanner?

    The source IP address of the scanner is 38.123.140.6.


    What if I have an issue with a company that uses Trust Seals?

    If you have ordered from a client of Trust Guard's and are not satisified with the order did not receive the product, etc., you can open a Private Dispute at the following address: https://secure.trust-guard.com/disputesystem


    Is your Scanning to PCI Standards Guaranteed Against Hackers?

    Our scanning services scan for over 59,535 vulnerabilities (We find hundreds of vulnerabilities each month so this number constantly increases.) which helps you to prevent hackers, Trojans and worms from entering your system. If you are aware of your vulnerabilities, you can fix them.  However, because no system is fool-proof, we cannot guarantee that your site will never be hacked. Our scanning services should be used as a preventative tool to help protect your valuable information against outside attacks.


    Can I use one seal for multiple sites?

    Over the past few years, we have noticed a growing trend with other trust seal companies. Most of our competition issue certificates dominated by advertisements with very little information about the represented company.

    Here at Trust Guard, each seal and certificate contains important business information regarding each website we verifiy. For a typical Multi-Seal Package with Scanning, we verify:

        * Privacy policy
        * Support email
        * Support phone
        * Business Address
        * Managing Member Address  (kept private)
        * Seal header
        * SSL certificate

    Because our trust seals are website specific, we require that each site has its own set of seals.

    The good news is, once you have become a member, you can add any additional site for deep discounts using the "Members Discount" button in your member control panel.


    Trust Guard Packages and Pricing

    Visit this link to see all of our updated packages and prices

    https://www.trust-guard.com/compare-Trust-Seals-s/1.htm


    What services do we provide?

    Trust Guard provides two services: Third Party Verification and PCI Security Scanning

    Third Party Verification products are:
                      

    Business Verified Seal - Trust Guard checks the authenticity of your business by verifying your business address, support phone, support email and management address and email. This service lets your visitors know that you are a real business.

    We also include a private dispute system with this service. If any of your clients have any issues with your service they can open a private dispute with you to try and come to an agreement on resolving there issue.

    Privacy Verified Seal - Your privacy policy is manually reviewed for certain criteria. If your privacy policy does not meet our standards, we will send you verbiage to add to your current policy, or you can use our Professional Privacy Policy Generator ($97 value). This service lets your visitors know that you take their privacy seriously and that it's well protected.

     

    Security Scanned products are:

    All of our Security Scanned products include basic SSL Verification.

    SSL Verification is a process were we verify your secure checkout, namely your existing SSL security certificate of your site.
    We also monitor your SSL to let you know when it will expire. (We accept gateway providers such as PayPal or Yahoo stores who provide an SSL for you.) This service shows your visitors that a third party has gone through your site to make sure all transactions are secure.

    This function can be turned off, if you do not sell anything and therefore do not have an SSL or Secure Page. Simply contact our friendly Trust Guard staff to remove this requirement.

    Daily Scanning and Seal - This Enterprise Level service scans your servers daily for any new vulnerabilities which keeps you up to date on the integrity of your system. This service shows your visitors that your servers have been scanned daily and that you have their security in mind. This option includes unlimited scans on-demand should you ever fail. This scan interval exceeds the basic PCI DSS Requirement, and includes PCI Certification Services.

    Weekly Scanning and Seal - This Professional Level service is set up for medium to established businesses that want the benefit of a external scanning but on a weekly basis. This service helps these businesses stay up on the latest vulnerabilities. This option includes unlimited scans on-demand should you ever fail. This scan interval exceeds the basic PCI DSS Requirement, and includes PCI Certification Services.

    Quarterly Scanning and Seal - This Small to Medium Level service is geared towards new and up-and-coming businesses. The scan duration is once a quarter and includes unlimited scans on-demand should you ever fail. This scan interval meets the basic PCI DSS Requirement, and includes Basic PCI Certification Services.

    Scanning without a seal - We also provide daily, quarterly and weekly scanning for sites that do not need a seal. This option includes unlimited scans on-demand should you ever fail. This scan option meets PCI DSS Requirements, and includes PCI Certification Services.

    To view our pricing for these services click on the link below.

    https://www.trust-guard.com/compare-Trust-Seals-s/1.htm


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    What is your cancellation policy?Most FAQ's View197T
    Is your Scanning to PCI Standards Guaranteed Against Hackers?Most FAQ's View99T
    Can I use one seal for multiple sites?Most FAQ's View98T
    Trust Guard Packages and PricingMost FAQ's View85T
    What services do we provide?Most FAQ's View79T
    What are Trust Seals?Most FAQ's View74T
    How do I update my Credit Card information?.Most FAQ's View47T
    How can I add more domains to my account?Most FAQ's View42T
    What needs to be done if my website fails its PCI scan?Most FAQ's View41T
    Does Trust Guard issue a PCI Compliance certificate?Most FAQ's View39T
    Why can't I find Trust Guard in the ASV list?Most FAQ's View35T
    How long does it take for my seals to refresh, if I make any changes?Most FAQ's View35T
    What is the source IP of Trust Guard's scanner?Other FAQ's View173T
    What if I have an issue with a company that uses Trust Seals?Other FAQ's View112T
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